For the property managers, facilities teams, and commercial accounts you already hold pre-loss agreements and preferred-vendor status with — a branded portal where they report a loss straight to you. The moment they file, Vigilince runs a free safety scan and base read, and the loss lands in your Incoming-losses inbox as a first look. You're looking at it before you've dispatched a tech.
Three steps, built on the same honest engine as the rest of Vigilince. It orients you to the loss — it never prices it, and it never certifies a category, a hazard, or compliance. Reference only, verify on site.
From a portal that carries your brand and their name, your invited client reports a First Notice of Loss — a description and photos, plus optional loss type, location, contact, and time. They log in as their own separate account and see only what they've filed.
The instant it's filed, Vigilince runs the free safety scan and base read, and the loss appears in your Incoming-losses inbox with a live count. You open it already oriented — loss type, conditions, and any stop-work flag to verify — before you dispatch a tech.
Out of credits, or the client over their submission cap? The loss is still recorded and parked in your inbox, flagged and waiting. Release it with one tap — Run now — or let it drain automatically the moment you top up. No real loss is ever lost.
A durable folder for every client — and the paperwork that defines how you work for them.
Contact details and full per-job history in one labeled place. It's a folder with memory, not a CRM — every job for that account stays attached, so you can see what you've done for them before.
Keep each client's documents on their record — contracts, terms, price lists, and the protocols you pre-agreed. The paperwork that defines how you work for a preferred account lives where you need it, not buried in email.
Point a first-look at a specific client's own pre-agreed protocols and the report is augmented with that client's protocol-derived considerations. It still leads with source control and safety, still routes suspected conditions to on-site verification, and never claims you've complied with the protocol — it surfaces what their agreement asks you to account for, for you to confirm on site. (A paid action — 2 credits.)
The portal is the same boundary-respecting product as everything else in Vigilince.
A portal client logs in as their own isolated account and sees only the losses they filed and whether each is received or closed — never your pricing, your other clients, or anything inside your shop.
The first look orients you to the loss. Pricing still comes only from your own price book — unmatched items left blank, marked "Needs pricing." A client report never produces a number.
The auto-read flags suspected conditions and what to verify — it never certifies a water category, structural soundness, or compliance. Every loss is reviewed and verified on site by your team.
If you hold longstanding accounts, pre-loss agreements, or preferred-vendor status with property managers, facilities teams, commercial portfolios, or insurer contacts — the portal is how you make that relationship sticky. They get a direct, branded line to you; you get a first look in your inbox the instant a loss is reported, ahead of anyone they might call next.
The auto-read on each filed loss — a free safety scan and base read — costs you 1 credit. If you're out of credits, the loss is still recorded and queued until you run it. Available on Pro and Business plans.
Join the waitlist, then add the FNOL portal on Pro or Business when your invite arrives. Invite a client and a first look lands in your inbox the moment they file.